Evolving Alongside AI in Technical Support
Embracing GenAI: Change Fuels Our Future
Elephant in the Room
Let’s address the big elephant in the room for those of us in technical support: AI. Many of us wonder if it will replace our jobs. It’s natural to feel uneasy when we see AI advancing at breakneck speed and read articles about companies like Salesforce[^1] and Microsoft[^2] saving money by deploying AI agents.
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