Introducing Technical Support Leaders Weekly!
Elevate Your Leadership Journey in Technical Support
After nearly two decades in technical support, rising from an individual contributor to a global leader, I've learned this: technical support is about people as much as it is about technology. It’s a field where strategy, empathy, and operational excellence intersect daily. Yet, the leadership path within this industry often feels unclear, and resources are scattered.
That's why I created Technical Support Leaders Weekly—to bridge that gap and provide a space for us to grow together.
Why This Newsletter?
Throughout my journey, I was fortunate to have exceptional mentors and managers who, with their diverse perspectives, helped shape my leadership style. I am forever grateful for how they nudged me to grow when I needed it and guided me through challenging situations with enough guidance to not let me fail but not so much that I didn’t get the invaluable experience of accomplishing something myself.
Not everyone has the same privilege of such guidance. With this newsletter, I have two main objectives:
To give back by sharing what I’ve learned—sometimes the hard way—as I progressed in my support leadership career.
To create opportunities for others to share their experiences, recommendations, and tips.
I believe there’s no single path to success, and I aim to share my experiences while encouraging the community to contribute their perspectives and approaches to achieve our goals.
If you're an aspiring leader, a manager navigating team dynamics, or a senior leader shaping strategy, you'll find actionable advice tailored to your journey:
For Engineers: Tips to excel, get promoted, and develop leadership skills.
For Managers: Strategies to motivate your team, navigate change, and prepare for senior roles.
For Senior Leaders: Insights on scaling teams, driving strategy, and fostering a strong culture in a fast-paced world.
I’m thrilled to embark on this journey with you. My hope is that this newsletter not only equips you with tools for success but also reminds you that you’re not alone in navigating this path.
Let’s grow together.
Subscribe, engage, and share your experiences. Welcome to Technical Support Leaders Weekly!