Level Up Your Technical Support Career—Part 2

What it means, why it's critical, and what you can do to improve and stand out.

This is the second of four posts where I’ll dive into key areas for growing your tech support career: Soft Skills, Technical Mastery, Leadership, and Personal Brand. In this article, I’ll focus on Technical Mastery-what it means, why it's critical, and what you can do to improve and stand out.

Why Technical Mastery Matters

For starters, It’s called “Techn…