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Nobody Likes Being the Bearer of Bad News
Here's How to Do It Well
Mar 31
•
Jose Valle
5 Things I Wish I Knew When Transitioning from Tech Support Engineer to Manager
Insights for Newly Promoted Leaders
Mar 15
•
Jose Valle
Building Trust Through Transparency
A Guide for Tech Support Leaders
Mar 4
•
Jose Valle
February 2025
Evolving Alongside AI in Technical Support
Embracing GenAI: Change Fuels Our Future
Feb 27
•
Jose Valle
Leveling Up Your Technical Support Career – Personal Brand
Empower your work to speak, even when you’re not in the room.
Feb 19
•
Jose Valle
1
Level Up your Technical Support Career - Leadership
From Execution to Impact: Leadership Skills That Get You Noticed
Feb 11
•
Jose Valle
Level Up Your Technical Support Career—Part 2
What it means, why it's critical, and what you can do to improve and stand out.
Feb 4
•
Jose Valle
January 2025
Level Up Your Technical Support Career
Part 1: Mastering Soft Skills to Stand Out
Jan 27
•
Jose Valle
4 Key Elements of Writing Clear Customer Updates in Technical Support
What’s the biggest mistake technical support engineers make when communicating with customers? It’s not a lack of knowledge—it’s a lack of clarity.
Jan 17
•
Jose Valle
How do you define leadership in technical support?
It’s not just managing a team—it’s about creating a customer-first culture that empowers engineers to thrive.
Jan 10
•
Jose Valle
1
Introducing Technical Support Leaders Weekly!
Elevate Your Leadership Journey in Technical Support
Jan 7
•
Jose Valle
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